GEWISS is an Italian multinational company that operates internationally in the development of technological solutions and innovative services for home & building automation, energy protection and distribution, electric mobility and smart lighting.
The history of GEWISS is rooted in a successful entrepreneurial path, born from the revolutionary intuition of the use of technopolymer in electrical systems and guided by the values of integrity, culture of excellence and sustainability.
We are experiencing a moment of exciting and ambitious growth to be increasingly managerial, international, digital and sustainable. For this reason, we need the best talents to walk alongside us, supporting together this process of continuous evolution.

Responsibilities / Job description:

• Enters and process all new and renewal customer orders;
• Answers customer order queries both by phone and by email;
• Support efforts of the sales team to hit quarterly revenue targets as needed;
• Provide customer service to clients.
• Proactively communicate with customers to increase customer satisfaction;
• Acts as a lesion between the company and the customers in terms of delivery of products, claims, ship to party;
• Claims management – defects, excess or missing items from orders, price corrections, return requests;
• Process order changes/updates requested by the sales team and customers;
• Assist customer service duties as needed, including calls, questions, inquiries, list prices quotations etc.;
• Analyze the orders as per the process defined to be in conformity with the sales agreements and quality procedures;
• Preparing and verifying necessary documents for electronic transport;
• Collect mandatory masterdata fields from systems (SAP) and other sources (emails, Excel files);
• Stay updated on transportation regulations and ensure compliance with local laws.

What We’re Looking For:

• Previous working experience with SAP systems;
• 1-3 years customer service/logistics related experience;
• Excellent verbal and written communication skills in English;
• Excel skills – medium (Pivot, Vlookup, IF-functions);
• Ability to work effectively in a team and manage relationships with customers and transportation partners;
• Meticulous in handling documentation and tracking transportation and customer support processes.

In Gewiss, you will find:
• A stimulating and dynamic environment that will allow you to confront talented professionals and projects increasingly digital and innovative.
• Autonomy and responsibility, because getting involved is the first step to make a difference.
• Continuous training and career opportunities. You will have constantly updated multimedia training content. Your results will guide your growth path.
Gewiss guarantees equal opportunities and values all applications in the same way, evaluating passion, skills and motivation.