Technical Sales Support Supervisor

Technical Sales Support Supervisor


GEWISS is an Italian multinational company that operates internationally in the development of technological solutions and innovative services for home & building automation, energy protection and distribution, electric mobility and smart lighting.
The history of GEWISS is rooted in a successful entrepreneurial path, born from the revolutionary intuition of the use of technopolymer in electrical systems and guided by the values of integrity, culture of excellence and sustainability.
We are experiencing a moment of exciting and ambitious growth to be increasingly managerial, international, digital and sustainable. For this reason, we need the best talents to walk alongside us, supporting together this process of continuous evolution.

 

 

Responsibilities:

  • Lead and mentor the Technical Support team, set goals, monitor performance, and provide feedback.

  • Coordinate communication between internal teams, partners, and collaborators.

  • Ensure compliance with company policies and strategies.

  • Provide technical support to clients (wholesalers, electricians, end-users) via email and phone.

  • Prepare and finalize technical/commercial offers using AutoCAD.

  • Respond to customer inquiries and meet offer submission deadlines.

  • Attend training and support internal knowledge sharing on products.

  • Prepare technical documentation, manuals, and support materials.

  • Collaborate with Product Managers on complex offers and projects.

  • Report to senior management on performance, KPIs, and outcomes.

 

Skills:

  • Minimum 5 years’ experience in technical consultancy (focus on electrical sales)
  • University degree or High school – Electrical Engineering – preferred
  • Soft skills: Leadership and team management, time management, communication, problem solving, advanced technical expertise, adaptability and continuous learning
  • Software knowledge: Office (Excel, Word, Outlook), AutoCAD
  • Ability to create and interpret technical plans and diagrams
  • English: Advanced

 

In Gewiss, you will find:
• A stimulating and dynamic environment that will allow you to confront talented professionals and projects increasingly digital and innovative.
• Autonomy and responsibility, because getting involved is the first step to make a difference.
• Continuous training and career opportunities. You will have constantly updated multimedia training content. Your results will guide your growth path.
Gewiss guarantees equal opportunities and values all applications in the same way, evaluating passion, skills and motivation.